Econet Wireless is leveraging artificial intelligence (AI) and expanded 5G infrastructure to boost network demand and improve service delivery across Zimbabwe.
In its latest trade update for the quarter ending May 31, company secretary Tatenda Ngowe revealed that Econet has accelerated its shift to a services-led model, integrating AI-driven tools with upgraded network infrastructure and digital platforms to deepen customer insights.
“AI-based applications are becoming core to our processes, enabling us to understand usage patterns and deliver hyper-personalized services,” Ngowe stated.
As a result of these innovations, Econet reported a significant rise in performance metrics—data traffic more than doubled year-on-year, while voice volumes rose by 44%, driven by rising demand for digital connectivity and an expanding ecosystem of services.
To support this growth, Econet deployed 20 new network sites and broadened its 5G coverage across the country. The company underscored that data services will remain central to the future of telecoms in Zimbabwe, presenting major opportunities for long-term value creation.
Source: IT Web Africa |
