Ethiopia has officially rolled out its national e-services platform, MESOB (Modern Ethiopian Service for Organized Benefits), across the country. The announcement was made by Deputy Prime Minister Temesgen Tiruneh during the 10th Africa Public Service Day celebration on June 23.
Positioned as a digital one-stop shop for government services, MESOB integrates web portals, mobile apps, and in-person service points to streamline access and reduce administrative fragmentation. The initiative forms part of a larger public sector reform agenda focused on seven pillars, including human resource modernization, inclusive governance, performance-based management, and public ethics.
“This platform is about building trust and closing historical gaps in service delivery,” said Tiruneh, adding that MESOB will help Ethiopia meet the demands of evolving technologies, inequality, and global uncertainty.
Despite the ambitious rollout, Ethiopia still faces significant challenges in its digital governance journey. According to the United Nations Department of Social Affairs, Ethiopia scored 0.3111 on the 2024 Global e-Government Development Index—below the African average of 0.4247. Its e-Services Index rating also lagged at 0.3420, underscoring the need for continued investment in digital public infrastructure.
The nationwide implementation of MESOB marks a key milestone in Ethiopia’s quest to standardize and digitize public service delivery.
Source: Agency EcoFin
