Digitalization as a Catalyst for Sustainable Growth in Ghana

Ericsson

Mobile communications have had a significant impact across society in Ghana, leading to digital inclusion and, as a pioneering country in mobile financial services, also driving financial inclusion. This blog explores the path towards digitalization and how digitalization is a catalyst for sustainable growth.

Accelerated Digital Transformation driving societal development

In recent years, digitalization has happened at unprecedented speed, globally as well as in Ghana.  The COVID-19 pandemic made remote collaboration and communication the norm. Remote or hybrid work and virtual events have expanded the possibilities of operation, and to some extent changed the way we live our lives, for instance by reversing the rural-urban migration trend in many countries.

Studies have shown that mobile technology has played a crucial role as a catalyst for innovation and socio-economic development. There is a clear link between mobile broadband penetration and GDP growth, with lower-income countries having the potential to leapfrog in economic development by investing in mobile broadband infrastructure.

Small and Medium Enterprises (SMEs), often referred to as the engine of growth, is also helping drive economic and sustainable development. By embracing digital technologies, SMEs have become more agile and profitable, creating jobs in a country where SMEs make up over 90% of all businesses and contribute over 70% of the GDP.

Furthermore, technology also has the potential to play a crucial role in preventing further climate change by enabling other industrial sectors to move towards a low-carbon economy. According to Ericsson research, Information and Communication Technology (ICT) solutions can enable a reduction of global greenhouse gas emissions by up to 15 percent by 2030, while being responsible for only 1.4 percent of the global carbon footprint.

In Ghana, mobile connectivity and access to mobile broadband are experiencing strong growth, but there is still a large part of the population using 2G and 3G technologies. Growing 4G and smartphone adoption is crucial for driving digitalization, and giving access to advanced digital services and applications. With 5G on the horizon, the eventual establishment of these next-generation networks offers opportunities to deliver higher throughput at a lower cost and energy consumption.

One of the most important enablers to accelerate 4G adoption is smartphone affordability. By having the right strategies to make 4G devices more affordable, combined with the right digital services, mobile broadband uptake will accelerate.

Mobile Financial Services: Empowering Financial Inclusion

Ghana is a pioneer in mobile financial services. Initially targeted at providing banking services, from money transfer to micro-lending for the unbanked, mobile telecom operators have become the largest channel for financial services and the services offered are growing in sophistication. Mobile money generates financial resilience and facilitates higher savings for households. As Mobile money electronically records all transactions, improving the security of payments, it facilitates transparency and fosters the formalization of the economy. With over 18 million active mobile money accounts, Ghana has seen a remarkable reduction in the proportion of unbanked population from 60 percent in 2014 to 32 percent in 2021, as reported by the World Bank Findex.

According to the Bank of Ghana (BoG), the total value of mobile money transactions in the first three months of 2023 hit 411.5 billion GHS, which is an increase of almost 69.1% year-on-year. This demonstrates the strength that mobile money has in the country and the region. Contrary to expectations, the transactions continue to increase after implementation of the e-levy. Ericsson Wallet Platform is enabling the leading mobile money service in Ghana, driving financial inclusion and well-being.

Ghana’s Tech Hub Potential

With a young and vibrant population and a supportive government, Ghana has the potential to become a technology leader in the coming years. Ghana’s universities have great technology-oriented programs, equipping students with the skills needed for careers in technology. At Ericsson we are supporting this development through the graduate program that we launched in 2021, providing world-class learning and career development opportunities for tech talents of Ghana.

To fully realize the potential of future generations of the Ghanaian workforce it is crucial to bridge the gender gap in science, technology, engineering, arts, and mathematics (STEAM) related fields of career and education and at Ericsson we are working closely with local schools and universities to sensitize girls and women to the numerous STEAM-related careers that they can pursue. We also continue to work with universities to advance female careers in engineering through mentorship and by giving female engineering students internship and national service opportunities.

Enabling Digitalization

To enable digitalization, three foundational pillars are crucial: robust and reliable network infrastructure, a conducive government and regulatory regime, and the evolution and growth of ecosystems. Scalable and dynamic infrastructure investments ensure the resilience and security of digital systems. Governments can create favourable regulatory environments to encourage private sector investment and provide ample, cost-effective spectrum for innovation. Collaboration among policymakers, regulators, and industry stakeholders is vital in outlining the digitalization roadmap.

Ericsson is actively working with the mobile ecosystem in Ghana to facilitate an environment where digitalization can flourish. A recent example is a workshop that brought together mobile network operators, regulators, the Ministry of Communications and Digitalization, and other industry players, with the aim of promoting best practices in spectrum management to bridge Ghana’s digital divide. With the planned release of 5G spectrum and a strong commitment to secure spectrum neutrality, Ghana is on its way toward future digital growth.

Investing in modern and energy-efficient mobile broadband infrastructure is a catalyst for digital transformation and sustainable growth. As Ghana embraces connectivity and technological advancements, stakeholders from various sectors must collaborate to realize Ghana’s digital potential and the unprecedented opportunities it holds. By empowering individuals, fostering innovation, and creating an enabling environment, Ghana can continue to shape its future as a leading player in the digital era.

Source: Ericsson

Ericsson Wins 5G Technological Innovations Award at Ghana Information and Technology and Telecoms Awards

Ericsson Wins 5G Technological Innovations Award at Ghana Information and Technology and Telecoms Awards

Ericsson (NASDAQ: ERIC) has won the 5G Technological Innovations Award at the 12th Ghana Information and Technology and Telecoms Awards (GITTA) held in Accra, Ghana.

The award recognizes Ericsson’s pioneering role in building more sustainable and energy-efficient 5G network infrastructures for communications service providers across Africa, and Ericsson’s role in introducing innovations that transform industries and enterprises.

Richard Kweku Arthur, Country Manager of Ericsson Ghana says: ‘’We are humbled by the recognition from Ghana Information and Technology and Telecoms Awards. We are committed to ensure that the continent enjoys the innovative and limitless possibilities that 5G offers individuals, enterprises, and societies at large. More importantly, we are driven by the fact that technology offers the opportunity to accelerate Africa’s digital transformation and helps bridge the digital divide. We dedicate this award to the entire Ericsson team and our customers who have made this possible.’’

Ericsson is dedicated to advancing the deployment of Africa’s 5G infrastructure, providing superior network performance while reducing energy consumption, allowing innovative new services for individuals and enterprises, and bridging the digital and educational gap for many.

With a goal of establishing a benchmark for the wave of Information and Communications Technology (ICT) development, GITTA was developed as a strategic platform to acknowledge, award, and promote the innovative ICT projects that drive the Ghanaian commercial and public sector innovation in sectors including the public sector, banking, fintech, telecommunications, ICT, manufacturing, agriculture, and health.

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Ericsson Wins 5G Technological Innovations Award at Ghana Information and Technology and Telecoms Awards

Ericsson Wins 5G Technological Innovations Award at Ghana Information and Technology and Telecoms Awards

Ericsson (NASDAQ: ERIC) has won the 5G Technological Innovations Award at the 12th Ghana Information and Technology and Telecoms Awards (GITTA) held in Accra, Ghana.

The award recognizes Ericsson’s pioneering role in building more sustainable and energy-efficient 5G network infrastructures for communications service providers across Africa, and Ericsson’s role in introducing innovations that transform industries and enterprises.

Richard Kweku Arthur, Country Manager of Ericsson Ghana says: ‘’We are humbled by the recognition from Ghana Information and Technology and Telecoms Awards. We are committed to ensure that the continent enjoys the innovative and limitless possibilities that 5G offers individuals, enterprises, and societies at large. More importantly, we are driven by the fact that technology offers the opportunity to accelerate Africa’s digital transformation and helps bridge the digital divide. We dedicate this award to the entire Ericsson team and our customers who have made this possible.’’

Ericsson is dedicated to advancing the deployment of Africa’s 5G infrastructure, providing superior network performance while reducing energy consumption, allowing innovative new services for individuals and enterprises, and bridging the digital and educational gap for many.

With a goal of establishing a benchmark for the wave of Information and Communications Technology (ICT) development, GITTA was developed as a strategic platform to acknowledge, award, and promote the innovative ICT projects that drive the Ghanaian commercial and public sector innovation in sectors including the public sector, banking, fintech, telecommunications, ICT, manufacturing, agriculture, and health.

FOLLOW US:

Subscribe to Ericsson press releases here
Subscribe to Ericsson blog posts here
https://x.com/ericssonMEA
https://www.facebook.com/ericssonMEA
https://www.linkedin.com/company/ericsson

MTN Ghana partners with Access Bank to offer smartphones to customers on flexible payment service.

This new service, called “MTN Pick and Pay Later,” allows customers to select a smartphone, make an initial payment, and pay off the remaining balance in installments over either four or six months through MoMo.

The smartphone options available to customers will be determined by their creditworthiness, which is assessed through a credit scoring engine on the MTN network.

To access this service, customers can dial *170#, select Financial Services, and then choose “Device Pick and Pay Later” under the Loans section.

Noel Kojo-Ganson, the Chief Commercial Officer for MTN, emphasised the company’s belief that everyone deserves the benefit of a modern, connected life, including having a good smartphone for high-speed internet services.

He noted that this initiative is intended to help customers who want smartphones but may have limited cash for upfront purchases.

The collaboration with MobileMoney Ltd and Access Bank is important for reducing communication costs.

As part of this collaboration, Access Bank will offer financing options for customers to purchase smartphones that enable access to digital banking services, ensuring they can stay connected online.

This partnership aligns with the bank’s goal of promoting financial inclusion and supporting a cash-light economy, making it easier for customers to afford smartphones and access digital services.

Matilda Asante-Asiedu, Group Head of Retail Banking at Access Bank Ghana, highlighted the importance of this initiative.

“Only 13% of the eligible population have access to borrowing leaving a substantial gap for those who qualify but do not have access to finance.”

She added, “This partnership reflects Access Bank’s vision of providing innovative solutions to the markets we serve, empowering individuals to support their lifestyles in a world that is rapidly becoming more digital, all through the convenience of a mobile phone.”

The “Pick and Pay Later” service is supported by other partners, including Hollard Insurance, PaySwitch, and Atlantic Phones, all of which provide various services to enhance customer experience.

With a wide range of smartphone options available, from entry-level to mid-tier 4G phones, the MTN “Pick and Pay Later” service aims to meet customers’ needs and support their ability to transact anytime and anywhere.

By financing these devices, MTN Ghana, Access Bank, and their partners are dedicated to reaching the unbanked population and promoting the adoption of digital financial solutions.

Source: Joy Business

MTN Ghana partners with Access Bank to offer smartphones to customers on flexible payment service

MTN

MTN Ghana has partnered with MobileMoney Ltd and Access Bank Ghana PLC to offer device financing for MTN customers.

This new service, called “MTN Pick and Pay Later,” allows customers to select a smartphone, make an initial payment, and pay off the remaining balance in instalments over either four or six months through MoMo. 

The smartphone options available to customers will be determined by their creditworthiness, which is assessed through a credit scoring engine on the MTN network.

To access this service, customers can dial *170#, select Financial Services, and then choose “Device Pick and Pay Later” under the Loans section. 

Noel Kojo-Ganson, the Chief Commercial Officer for MTN, emphasised the company’s belief that everyone deserves the benefit of a modern, connected life, including having a good smartphone for high-speed internet services.

He noted that this initiative is intended to help customers who want smartphones but may have limited cash for upfront purchases.

The collaboration with MobileMoney Ltd and Access Bank is important for reducing communication costs. 

As part of this collaboration, Access Bank will offer financing options for customers to purchase smartphones that enable access to digital banking services, ensuring they can stay connected online.

This partnership aligns with the bank’s goal of promoting financial inclusion and supporting a cash-light economy, making it easier for customers to afford smartphones and access digital services.

Matilda Asante-Asiedu, Group Head of Retail Banking at Access Bank Ghana, highlighted the importance of this initiative.

“Only 13% of the eligible population have access to borrowing leaving a substantial gap for those who qualify but do not have access to finance.”

She added, “This partnership reflects Access Bank’s vision of providing innovative solutions to the markets we serve, empowering individuals to support their lifestyles in a world that is rapidly becoming more digital, all through the convenience of a mobile phone.” 

 The “Pick and Pay Later” service is supported by other partners, including Hollard Insurance, PaySwitch, and Atlantic Phones, all of which provide various services to enhance customer experience. 

With a wide range of smartphone options available, from entry-level to mid-tier 4G phones, the MTN “Pick and Pay Later” service aims to meet customers’ needs and support their ability to transact anytime and anywhere.

By financing these devices, MTN Ghana, Access Bank, and their partners are dedicated to reaching the unbanked population and promoting the adoption of digital financial solutions. 

Source: Myjoyonline

CSquared  and Adtran partner to boost Liberian fibre connectivity

CSquared

Liberia’s only wholesale infrastructure provider, CSquared, has announced that it is using FSP 3000 open optical transport technology from fibre networking solutions company Adtran to bring high-speed broadband connectivity to homes and businesses across Liberia.

With comprehensive fibre assurance, Adtran says its solution enables CSquared to rapidly deploy an open-access 350-kilometre backbone connecting Liberia to Guinea and Cote d’Ivoire.

As CSquared puts it, with a mission to address Africa’s lack of robust, high-capacity infrastructure, it is increasing access to e-commerce, remote learning, telemedicine and other digital services capable of transforming lives and livelihoods.

Built on the Adtran FSP 3000 open optical transport solution, CSquared’s new backbone infrastructure will initially transport 100Gbit/s data loads from Monrovia to the border of Guinea and Cote d’Ivoire without the need for signal regeneration. The flexible ROADM (reconfigurable optical add-drop multiplexer)-based network provides the highest levels of resilience, says Adtran. 

The solution also includes Adtran’s intelligent FSP 150 Ethernet access devices and ALM real-time fibre assurance platform. This delivers end-to-end visibility, enabling faster repair cycles. CSquared has already deployed Adtran’s FSP 3000 technology in Ghana and Togo.

With the backing of Google, the IFC, Mitsui and Convergence Partners, and a special partnership with USAID, CSquared is Liberia’s only wholesale infrastructure provider, delivering services to all MNOs, ISPs and the government of Liberia.

Source: Developing Telecom

About 15,000 benefit from Girls in ICT initiative

About 14,981 girls across the country have been trained under the National Girls in ICT programme, Minister ofCommunications and Digitalisation, Ursula Owusu-Ekuful has said.

Additionally, more than a hundred teachers have benefitted from this training. This feat, according to the minister, even though may seem big is just a drop in the ocean as compared to the school-going girls’ population in the country.

The minister noted that this programme has made tremendous progress over the years since its inception in 2012. It started with 150 girls; but today, it has been transformed to include the training of a hundred teachers and 1000 girls in each region in basic ICT, programming, website creation and cyber-security.

“To date, 14,981 girls nationwide have received this training. If we look at our population of girls at school-going age, this is still only a drop in the ocean. We can do more. Our mission remains to create an environment where all girls can explore and excel in ICT”, she said.

According to Mrs. Owusu-Ekuful Esq, more girls should have had the opportunity to join the programme. She stated that at least 100 girls from each district should be in the Girls in the ICT programme.

Even though the minister urged corporate entities to support the programme to reach several girls, she expressed appreciation to MTN and other sponsors of the programme.

“I thank the National Communications Authority (NCA), Ghana Investment Fund for Electronic Communication (GIFEC), MTN, American Tower Corporation (ATC), Kofi Annan ICT Centre of Excellence and the World Bank for supporting this programme over the years. Through their kind support, partnership and sponsorship, we have expanded our reach and we will continue delivering on this promise,” the minister mentioned.

She further elaborated on the need for girls to be educated enough on technology.

“Our world is changing and technology is reshaping every aspect of our lives; so we must create deliberate measures to bridge the gender digital divide and give our young ladies the opportunity to become innovators and problem solvers of tomorrow.

“As technology transforms the world around us, we must ensure our girls are not merely observers but active participants and leaders in this digital era. By providing our girls with the skills, knowledge and confidence to navigate and innovate in the tech space, we are laying the foundation for the future where no one, especially a girl-child, is left behind. Our goal is to empower them to take charge of our destinies and become catalysts for change in their communities and beyond” she highlighted.

Investment from MTN

A representative of MTN told the B&FT on the side that MTN has invested GH¢15.6million from 2021 to 2024.

This, she noted, has contributed to the training of 10,000 girls and 1000 teachers in basic ICT skills such as coding, website design, game development and animation development.

The regions covered so far include North-East, Western-North, Ahafo, Bono-East, Bono, Savannah, Northern, Eastern, Greater Accra and Ashanti Regions.

Meanwhile, 10-year-old Success Joselyn Dadzie, a basic six pupil from Hwidiem M/A Basic School in the Asante Akyem North Municipality, won the ‘Overall Best Gir’l after taking several exams and training, out of 1000 girls who participated. The top 100 girls were awarded with laptops each.

Source: Elizabeth PUNSU (bftonline.com)

A mother’s luck and fresh start for winners of extended Telecel More Money Promo

In the Upper West regional capital, Wa, Nasihat Zakariya had just reactivated her mother’s old Telecel number when she received text messages from the network to join the Telecel More Money promo.

As a young woman living with her mother, Amamata Fuseini, in an uncompleted structure without electricity, Nasihat’s prayer was to activate the promo and win a lot of money that would change their lives.

Fortunately, Nasihat’s prayer was answered as she received the fateful call informing her that Amamata had won a GH¢30,000 weekly prize in the More Money draw.

At first, Nasihat and her mother couldn’t believe their dreams were unfolding in real life, initially thinking it was a scam.

“Ah, this money is a blessing from Allah. It will change our lives. With this money, we can connect electricity to our home, buy materials to complete our house, and finally start paying off my mother’s high debts,” Nasihat said.

She believes the GH¢30,000 win represents a fresh start in their lives and a major turnaround for their business of selling kulikuli, a snack made from peanuts. But Nasihat believes God is not done with them and their winning streak is just starting.

“This win is for all of us. We’re already dreaming of winning the GH¢1 million grand prize next. It’s possible and we believe in the promo now.”

Set to end in mid-December, the Telecel More Money promotion is transforming the lives of customers by rewarding them with cash prizes just for actively using Telecel’s services across mobile, fixed, broadband and business segments.

Customers who activate the promo and top up their accounts stand a chance to win GH¢100 daily, GH¢30,000 weekly and the grand prize of GH¢1,000,000 to become the Telecel millionaire.

By the presentation of the grand prize capping the five-month promo in mid-December, a total of 18,500 Telecel customers would have won GH¢100 daily, 60 lucky customers would have grabbed GH¢30,000 each and the luckiest Telecel user would walk away with a whooping GH¢1 million and be crowned the Telecel millionaire.

“The dedication to rewarding our cherished customers is evident in the ways Telecel More Money promo has touched the lives of thousands of people like Nasihat.

“These are real-life examples of how we are shaping the futures of customers. With just a few more weeks to announcing the Telecel millionaire, I will encourage everyone to join in as they could win the big prize of one million cedis,” said David Umoh, Director of Consumer Business at Telecel Ghana.

For Ebenezer Kwartey Quartey, a 31-year-old lotto agent in Koforidua, his GH¢30,000 weekly prize win has reignited his entrepreneurial spirit and passion to start a gadgets business.

Inspired to join the More Money promo by a friend who previously won a car in another Telecel campaign, he finally opted in when he stumbled on the promo’s ads on Facebook.

But when the phone call came informing him that he had won GH¢30,000, he was startled and in disbelief.

“I thought it might be a scam. It wasn’t until I arrived at the prize presentation that it hit me that this was real, and I was a winner. This is my second chance. I’m going to make something of it for myself and my future.” Ebenezer recounted.

Orphaned at a tender age, Ebenezer plans to use his winning money to revitalise his late father’s shop in Accra and transition into the phone and accessories business.

With the Telecel More Money grand prize draw less than a month away, all Telecel users can seize the opportunity to participate in the promo by sending the keyword ‘WIN’ to 500 or dialling *500# to opt-in or alternatively, activate the promo in the Telecel Play App.

Source: Telecel Ghana ( My JoyOnline.com)

MTN Becomes First to Launch 5G in Benin

MTN’s launch of 5G comes in the year the telecom operator celebrates 25 years of presence in Benin. The South African group’s subsidiary is the leader in the country’s telecom sector, with a focus on innovation to maintain that position.

On November 22, MTN launched its commercial 5G service in Benin, becoming the first telecom operator to offer this advanced technology in the country. This move is part of MTN’s broader strategy to drive innovation.

“We are honored to bring 5G to Benin, a technology that will catalyze progress in countless areas of life and business. With 5G, we are laying the foundation for innovation, economic growth, and opportunities that will empower individuals and communities,” said Uche Ofodile, CEO of MTN Benin.

MTN has been operating in Benin for 25 years and has introduced several significant changes to the telecommunications sector, such as the SMS service in the early 2000s and the launch of 3G and 4G services in 2012 and 2015, respectively. According to the Electronic Communications and Postal Regulatory Authority (ARCEP), MTN had 8.4 million active mobile subscriptions in the second quarter of 2024, holding about 50% of the market share. The company also reported 6.1 million active mobile internet subscriptions out of 11 million.

Diversification and Investment for the Future

Beyond telecommunications, MTN has expanded into financial inclusion. In 2010, it launched mobile money transfer services, followed by additional features such as bill payments and linking bank accounts to SIM cards. MTN Mobile Money now holds 86% of the mobile money market in Benin, according to ARCEP.

To address growing competition since the arrival of a new operator in 2022, MTN Benin announced an investment plan of $215 million over three years in January 2024. This program aims to modernize infrastructure, expand the network, and support the development of 5G.

While MTN is the first to commercially roll out 5G, the other two operators are conducting tests and are expected to offer the service to their subscribers soon. Moov Africa Benin, a subsidiary of Maroc Telecom, announced in October its plans to launch 5G commercial services in the country. Moov has 3.3 million active mobile internet subscribers, compared to 1.6 million for Celtiis, the state-owned operator which began operations two years ago.

Source: Ecofin Agency

MTN award MoMo agents and merchants in South-West business district

MTN Ghana, as part of its 15-year anniversary milestone, has awarded 30 MoMo Agents and 60 merchants in the South-West Business District, for their commitment and improvement in the sector.

They received e-cash, ranging from GH¢ 1,000 to GH¢ 15,000, motor bike among others.

Prince Owusu-Nyarko, Regional Senior Manager for South-West Business Division of MTN explained that “after 15 years, we are happy to say that we have co-created and contributed significantly to Ghana’s Fintech industry by way of; direct and indirect employment of Ghanaians”.

“We have improved government revenue, facilitating businesses – micro-enterprises and created digital entrepreneurs. Above all, we have brought dignity to many Ghanaians through the transformative power of financial inclusion” he said.

Mr. Nyarko recalled that “fifteen years ago, we embarked on a journey, unsure about the destination. However, we envisioned a future where every Ghanaian across the length and breadth of the country could access financial services with ease and convenience through the mobile phone”.

He said, this was a time where mobile penetration was still growing with limited penetration of smartphones. After much deliberation with technology experts, industry regulators and very critical stakeholders of the business, we launched Mobile Money as a service in 2009; taking inspiration from some initial deployment in East Africa – specifically Safaricom.

“But before then, we had to test the system and as captured in our records, the very first successful transaction was done by a staff of MTN then, on 25th September 2008 at 3:51pm. We officially launched the service on July 21st, 2009, by the Governor of the Bank of Ghana at the time Dr. Paul Acquah, under the leadership of Bruno Akpaka our first General Manager”, he said.

He continued that “we introduced a unique concept of multiple bank partners, kicking off with nine partner banks, a testament of our open partnership play”.

Mr. Nyarko pointed out that MTN hit the ground running with the catchy commercial. It caught the attention of most Ghanaians and the phrase ‘Me Nsa aka” became associated with the service.

The beginning, he said was very slow and extremely difficult because; “what we had introduced was not just a breakthrough in technology, but a disruption of the orthodox means by which money is used and exchanged”.

He mentioned that people were not familiar with the process and benefits. Different approaches were used to get users and potential users to first understand the service, be confident about it and begin to use it.

“What was to become a service for everyday use had to be nurtured gradually because of the difficult beginnings. Once we got over the bump of lack of familiarity, we made a lot of progress and today, we can confidently say ‘‘here we are’’ he added.

David Woasey, Area Sales Manager, South-West Business Division of MTN congratulated the award recipients for their unwavering commitment.

Source: Juliet Aguiar DUGBARTEY, Takoradi (bftonline.com)