The National Communications Authority (NCA) has called on telecommunications operators to strengthen network quality and improve customer experience as Ghana’s digital economy continues to expand.
Speaking at a stakeholder forum in Accra to commemorate World Telecommunication and Information Society Day, NCA Director-General Edmund Yirenkyi Fianko said the authority is working closely with operators to address service challenges and ensure consumers receive greater value from telecommunications services.
Mr. Fianko announced that telecom companies have submitted comprehensive improvement plans, including network expansion, fibre infrastructure upgrades, enhanced transmission systems, and improved power reliability. These initiatives are expected to deliver noticeable service improvements from August 2026.
To promote transparency and accountability, the NCA has also strengthened quality-of-service benchmarks and plans to publish operator performance data to help drive continuous improvement across the industry.
The Director-General emphasized the importance of protecting telecom infrastructure from vandalism, fibre cuts, and illegal mining activities, noting that reliable connectivity has become essential for business, education, healthcare, and national development.
Industry Advocates Accelerated Digital Transformation
Industry leaders used the forum to call for policies that will support Ghana’s digital future.
Ghana Chamber of Telecommunications CEO Sylvia Owusu-Ankomah urged stakeholders to accelerate the rollout of 5G services, expand digital infrastructure, and create an investor-friendly regulatory environment to boost innovation and economic growth.
The Ghana Internet Service Providers Association highlighted the need for broader broadband access, particularly in underserved communities, while encouraging stronger collaboration between regulators and service providers.
The Association of Submarine Cable Operators of Ghana stressed the importance of protecting submarine cable infrastructure, which carries the vast majority of Ghana’s international internet traffic and supports the country’s digital economy.
Consumer advocates also called for stronger consumer engagement and service quality monitoring to ensure telecommunications services continue to meet the evolving needs of Ghanaian s.
World Telecommunication and Information Society Day is observed annually to promote the benefits of digital technologies and support efforts to bridge the digital divide worldwide.
Source : www. ghanaianannouncer.com
