Ericsson and Indonesia’s Indosat Ooredoo Hutchison (IOH) have won the Customer Experience Award at FutureNet Asia in Singapore for their AI-enabled digital monetization platform.
The platform serves more than 80 million Indonesians and supports services including ordering, activation, billing and customer support.
Ericsson said predictive analytics help identify potential service issues before they affect customers. An earlier case study found that the platform reduced order-to-activation time by 70 percent for a group of completed orders.
Source : www. scandasia.com
